A Windows 10 Cumulative Update from March
(KB5000802 & KB5000808)
has been causing problems when printing.
Microsoft has released a new cumulative update which installs automatically and will replace these updates and their patches.
(Updated April 16th 8:30am) Many have noticed a Blue Screen when attempting to print. The problem can also occur when simply selecting a printer, or going into the print menu. Some are also reporting missing/incomplete text and graphics. This is also a result of the botched update. This problem seems to be affecting only certain brands including, but not limited to:
Microsoft has released a new Cumulative Update. This update should install automatically if you have updates enabled. Please be aware - With any Windows update, there are potential problems that could arise. We recommend contacting your IT Department before installing this update! If you know how to check Windows Update, look for the update KB5001330 or KB5001337. Depending on your version of windows, you should have one or the other that has either automatically installed already, is pending install, or you may have to click on "Check for Updates" or "Resume Updates" to get it. Once this update installs, and you reboot your computer, you should no longer receive a blue screen when printing. Furthermore, your computer will not re-download the original update which caused the problem. FOR IT PROFESSIONALS: The Knowledge Base numbers are: - KB5001330 (For Windows 10 Version 2004 or 20H2) * This patch replaces the original update KB5000802 and the 3 emergency patches. - KB5001337 (For Windows 10 Version 1909) * This patch replaces the original update KB5000808 and the 3 emergency patches. CLICK HERE for Windows 10 Version 2004 or 20H2 - Make sure you select the correct file for your version and architecture!! CLICK HERE for Windows 10 Version 1909 - Make sure you select the correct file for your version and architecture!! We will continue to monitor this and post updates on this page. Thank you! For any questions, please give us a call! Lincoln - (402)464-5570 Omaha - (402)339-2991 |
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